DiamanteDesk is a customer support system which functions either as a standalone application, extends CRM functionality or can be integrated with a number of content management systems.
This software is designed to organize all incoming customer requests from all sources in a single place to ensure quick reply and reasonable solution to a problem, if any.
Every user of a service supported by the DiamanteDesk system will have 4 available channels to contact the Help Desk team:
- by creating a request through a web portal;
- via embedded forms on websites, online stores, blogs, etc.;
- by sending an email notification;
- or via a phone call.