DiamanteDesk is a customer support system which functions either as a standalone application, extends CRM functionality or can be integrated with a number of content management systems.

This software is designed to organize all incoming customer requests from all sources in a single place to ensure quick reply and reasonable solution to a problem, if any.

Every user of a service supported by the DiamanteDesk system will have 4 available channels to contact the Help Desk team:

  • by creating a request through a web portal;
  • via embedded forms on websites, online stores, blogs, etc.;
  • by sending an email notification;
  • or via a phone call.

Currently, first three options are available. Follow the links to learn more about submitting a request through a web portal, embedded forms or about email processing feature.